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Nivel de experiencia

Principiante (€)

Duración del proyecto

No especificado

Compromiso de horas por semana

Más de 30hrs semanales

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Descripción

Customer Service Representative – Remote

Full time 40 hours per week

Remote

Experience

 At least 1 year

Duties

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed.